Miscellaneous topics concerning benefits

Where to send claims and evidence:

VA has implemented a centralized mailing address. Instead of sending correspondeces to the individual regional offices, which was the case before, now VA has one "intake center" that receives, sorts, and uploads all submitted documents and correpsondences to what's called a "Centralized Mail" portal to the individual regaional office. So, instead of sending your claims and/or evidence to your local regional office, you should now send it to the following address;

 For all claims related material;

Department of Veterans Affairs

Evidence Intake Center

P.O. Box 4444

Janesville, WI 53547-4444

Facsimile: (844) 531-7818 (Tollfree within the U.S.)

                  (248) 524-4260 (outside the U.S.)

For appeals related material

Board of Veterans Appeals

Claims Intake Center

P.O. Box 5229

Janesville, WI 53547-5229

Facsimile: (844) 678-8979 (Tollfree within the U.S.)

For all Pension claims (depending where you live):

Department of Veterans Affairs

Claims Intake Center

Attn: Philadelphia Pension Center

P.O. Box 5365

Janesville, WI 53547-5365

Department of Veterans Affairs

Claims Intake Center

Attn: St. Paul Pension Center

P.O. Box 5365

Janesville, WI 53547-5365

Department of Veterans Affairs

Claims Intake Center

Attn: Milwaukee Pension Center

P.O. Box 5365

Janesvile, WI 53547-5365

Facsimile number for all Pension Intake centers: (844) 655-1604

Direct deposit information:

Generally, in order to receive VA disability compensation one must have a bank account to have it directly deposited into. If you did not put your direct deposit information on your claim form, or you are already receiving VA benefits and want to change your direct deposit to another bank account, then simply fill out one of the two forms below, depending on whether you want your VA benefits to go to a U.S. bank account or to a foreign bank;

For U.S. bank accounts;

For foreign bank accounts;

Send either form to the Evidence Intake Center (if you send it to the address listed on the form, they'll automatically forward it to the Evidence Intake Center), or you can facsimile them to the following number; (918) 781-7577.

Note: The VAF 21-0296a can also be emailed to the email address listed at the bottom of the form as well.

Changing your mailing address:

Always inform VA if you move. If you move and forget to notify VA, they may discontinue your benefits until they know your whereabouts. Therefore, it is imperative that you notify VA immediately of any address change. To do so, simply fillout the VAF 20-572 and send it to the claims intake center.